** Show respect for the others persons opinions.
** Never tell a man he is wrong.
** The only way to get the best of an argument is to avoid it.
** If you are wrong admit it quickly and emphatically.
** Begin in a friendly way.
** Get the other person saying Yes, yes immediately.
** Let the other person do a great deal of the talking.
** Let the other person feel that the idea is his.
** Try honestly to see things from the other person’s point of view.
** Be sympathetic with the other person’s ideas and desires.
** Appeal to nobler motives.
** Dramatize your ideas.
** Throw down a challenge
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